External communication brings success

Communicating well with someone means giving a good first impression, striking up an interesting and engaging conversation, and asking the right questions to delve deeper and find out what you want to know.

Effective communication allows you to deal with angry people, to facilitate agreement between yourself and others, and to be persuasive where you need to be.

In this first key area of 'External Communication' you will learn practical tools that will immediately make a difference in your life. These skills include:

• Building instant rapport with people
• Making conversations more engaging
• Chunking information so it is easily understood
• Negotiating agreement (great for meetings)
• Selling yourself, including your ideas and products
• Becoming recognised as an expert in your field